FREQUENTLY ASKED QUESTIONS
Everything you need to know about ordering, shipping, and more.
ORDERING placement & processing
How do I place an order?
Visit our shop, select your product, and checkout. The entire process takes less than 2 minutes. No account required.
Do you require ID or verification?
No. We never ask for ID. Your privacy is our priority. Just provide a shipping address and payment.
When will my order be processed?
Orders placed before 4pm EST are processed same-day. After 4pm, they ship the next morning.
Can I cancel or modify my order?
Contact us immediately via live chat. We can cancel/modify within 1 hour of order placement.
SHIPPING delivery & tracking
Do you ship worldwide?
Yes. We ship to every country. USA, Canada, UK, Europe, Australia, Asia, and more.
How long does shipping take?
USA: overnight. Canada/UK: 1-2 days. Europe: 2-3 days. Australia: 2-4 days. Rest of world: 3-5 days.
Will I need to sign for the package?
Never. We pre-authorize release. Driver leaves it in your mailbox or at your door.
Do you deliver to PO boxes?
Yes. PO boxes, hotels, Airbnbs, parcel lockers – any address works.
When do I get tracking?
Within 2 hours of order, by email. Real-time updates via courier app.
What if I'm not home?
Package is left securely. No re-delivery needed, no missed deliveries.
PACKAGING stealth & discretion
How is the package discreet?
Vacuum sealed → carbon foil → opaque bag → plain retail box. Looks like any Amazon package.
Can it be detected by X-ray?
No. Multi-layer design blocks scanning. 100% success rate.
Does it have any smell?
No. Vacuum sealed mylar barrier eliminates all odor.
What does the outside look like?
Plain brown box or poly mailer. No logos, no markings. Generic return address.
PAYMENT options & security
What payment methods do you accept?
Credit card, Bitcoin, Ethereum, USDT, Apple Pay, Google Pay. All major options.
Is crypto payment anonymous?
Yes. We accept Bitcoin and other cryptocurrencies for maximum privacy.
Are there any hidden fees?
No. What you see at checkout is what you pay. Free shipping worldwide.
Do you offer refunds?
We offer replacements if issue is reported within 48 hours of delivery.
SUPPORT help & contact
How do I contact support?
Live chat (bottom right) or email support@buycrystalmethonline.com. 24/7.
How fast do you reply?
Live chat: under 30 seconds. Email: under 2 minutes. 24/7 operators online.
Is support encrypted?
Yes. All communications are encrypted and never logged.
Do you have a phone number?
We only offer live chat and email for your privacy and security.
Still have questions?
We're here 24/7 to help with anything.